Menustarter is an online food ordering platform that connects customers with multiple cloud kitchens. You can browse menus, place orders, and get food delivered to your doorstep by our in-house delivery team.

No. Food is prepared by independent cloud kitchens listed on the Menustarter platform. Menustarter acts as a technology and delivery platform.

Menustarter operates in selected serviceable areas. Availability depends on cloud kitchen coverage and delivery partner availability in your location.

Yes. You must create an account to place orders, track deliveries, receive support, and manage payments.

Open the Menustarter app or website, choose a cloud kitchen, select food items, proceed to checkout, and place your order.

No. Once an order is confirmed and accepted by the cloud kitchen, it cannot be modified.

You can cancel your order only before it is accepted by the cloud kitchen. After acceptance, cancellations are not allowed except in special cases as per our Refund & Cancellation Policy.

All orders are delivered by Menustarter’s in-house delivery partners, ensuring better coordination and accountability.

Delivery times shown are estimated and may vary due to preparation time, traffic, weather, or peak demand.

If you are unreachable or unavailable for more than 15 minutes, the order may be marked as a failed delivery and may not be eligible for a refund.

Delivery to restricted locations (hotels, hospitals, gated communities, campuses) depends on access permissions. Additional time or verification may be required.

Available payment methods may include: Debit / Credit Cards, Digital wallets, Cash on Delivery (where enabled). Payment options may vary by location.

Yes. All online payments are processed through secure, encrypted payment gateways. Menustarter does not store full card details.

Refunds are usually processed within 3–7 working days, but bank processing may take up to 14 working days.

You may be eligible for a refund if: The order was not accepted, Items are missing or incorrect, The order was not delivered, The food arrived damaged or unsafe. Conditions apply as per our Refund, Cancellation & Replacement Policy.

Yes, in certain cases. Replacements depend on item availability, location, and operational feasibility.

The cloud kitchen preparing your order is solely responsible for food quality, hygiene, ingredients, and safety standards.

Customers are advised to check menu descriptions carefully and contact the cloud kitchen if needed. Menustarter does not guarantee allergen-free or special dietary compliance.

Yes. After your order is delivered, you can rate and review the cloud kitchen based on your experience.

Reviews may be removed if they: Contain offensive or abusive language, Are irrelevant or misleading, Violate platform guidelines.

You can contact us through: In-app Help & Support, In-app chat, Support email mentioned in the app.

Please report the issue through the app within 24 hours of delivery, along with photos if applicable.

Your data is handled securely in accordance with our Privacy Policy and applicable data protection laws.

Yes. Accounts may be suspended or terminated in cases of fraud, misuse, repeated abuse of refunds, or violation of platform policies.

Yes. Promotions, vouchers, and offers may be available from time to time and are subject to specific terms and conditions.

Yes. We may update these FAQs periodically to reflect platform updates or policy changes.